Branch Operations Manager| Thane
CSB Bank Limited (company site, opens in a new tab)3–9 yrsThaneOn-siteDirect career pageEst. 4.5–10 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own daily branch operations including cash management, clearing, account opening, and service requests, ensuring adherence to KYC/AML, RBI, and audit norms.
- Manage operational controls such as vault, ATM, locker, end-of-day reconciliations, and prepare for audits while resolving any observations promptly.
- Partner with sales and service teams to enhance customer experience, track service metrics, implement corrective actions, cross-sell financial products, and train frontline staff on compliance.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; banking certifications preferred.
- Knowledge and strict adherence to KYC/AML, RBI regulations, and audit compliance mandatory.
- Preferred certifications include JAIIB or CAIIB.
Ideal Candidate Profile
- Experienced in managing daily branch operations with strong focus on compliance and audit readiness.
- Capable of collaborating with sales and service teams to improve customer service and cross-sell products.
- Skilled in monitoring service metrics and implementing root-cause analyses for operational improvements.