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Job Description
Structured overview of role & requirementsAbout This Role
Proactively monitor and respond to alerts across IT platforms, applications, data jobs, and security within a 24x7 environment, performing Tier 1 triage and resolving or escalating incidents as needed.
Own incident lifecycle management including documentation, communication, and coordination until service restoration.
Provide parallel desktop and end-user support while developing automation, runbooks, and operational reporting to improve monitoring efficiency and visibility.
Minimum Requirements
Bachelor’s degree in a technical discipline or equivalent experience.
2–4 years of IT support or NOC monitoring experience beyond desktop-only support.
Proficient in networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN) and cloud monitoring on Microsoft Azure including Azure Monitor, Log Analytics, and KQL query language.
Willingness and availability to work in 24x7 rotational shifts including nights, weekends, and holidays.
Ideal Candidate Profile
Experienced in proactive NOC roles with operational ownership in incident detection, triage, escalation, and resolution across infrastructure, application, data, and security domains.
Strong capability in Microsoft Azure monitoring tools and KQL for alert tuning and investigation, with scripting skills in PowerShell and Azure Automation preferred.
Comfortable managing parallel responsibilities including end-user desktop support and collaborating with Help Desk teams through training and defined escalation procedures.