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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

8–10 yearsofficeDirect Career PageEst. 12–20 LPA

Posted 21h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Tier-1 brand, generalist operations title, and metro location increase applicant density.

Background Fit Sensitivity

(High)

Role requires GIS domain knowledge tied to operations, limiting cross-industry transferability.

Shortlisting Strictness

(High)

Explicit 8–10 years plus mandatory GIS skill and SLA experience required.

Structured overview of role & requirements

Provide technical support and resolve GIS-related client issues adhering to process SLAs.

Manage client queries via calls and emails, documenting interactions and escalating serious issues timely.

Maintain and update knowledge bases, analyze call logs for trend identification, and ensure compliance with service agreements.

8-10 years of work experience.

Mandatory skill: Geographic Information Systems (Maps).

Location requirement: Hyderabad, Telangana.

Work Experience Required: Explicitly mentioned as 8-10 years.

Experienced in managing large-scale GIS support processes with measurable SLA adherence.

Skilled in client interaction, troubleshooting, and documentation related to GIS products.

Capable of collaborating with team leaders to identify training needs and improve operational excellence.