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Niche SWIFT expertise reduces candidate pool, but metro location and mid-level seniority increase competition.
Highly specialized SWIFT and payments focus makes skills less transferable across industries.
Explicit 4–5 years, mandatory SWIFT/payments experience and banking compliance create strict screening.
Own administration, monitoring, and maintenance of SWIFT components and payment application XMH to ensure service stability and incident resolution.
Lead Level 2 technical support including troubleshooting, root cause analysis, major incident participation, and problem management in payment processing environment.
Manage controlled application/infrastructure changes, compliance with SWIFT security programs, and continuous operational improvements including automation and monitoring.
Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
4 to 5 years' experience in Level 2 application or production support in banking, payments, or financial services.
Experience supporting high-availability, business-critical production services including major incident resolution.
Certifications in SWIFT, ITIL, Linux, or databases are advantageous but not mandatory.
Experienced in handling SWIFT infrastructure components and payment applications with strong domain and technical troubleshooting skills.
Proficient in ITIL processes and collaborative incident, problem, and change management across cross-functional teams.
Able to drive controlled deployments, compliance adherence, and improvements in operational efficiency in complex financial IT environments.