Network Operations Technician
HealthDrive Corporation (company site, opens in a new tab)1+ yrsHyderabadOn-siteDirect career pageEst. 3.5–7.5 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24/7 monitoring and incident response for healthcare SaaS platforms using observability tools like DataDog, Appdynamics, and PagerDuty.
- Perform initial triage, execute runbooks for issues such as application restarts and certificate renewals, and escalate incidents appropriately to maintain platform stability.
- Coordinate with engineering, SRE, and service delivery teams during major incidents and maintain accurate incident documentation and shift handoff notes.
Minimum Requirements
- 1–3+ years experience in NOC, IT operations, technical support, or similar monitoring roles.
- Experience with monitoring and observability tools (Datadog, Appdynamics, ELK, New Relic, or similar) and incident management platforms (Jira Service Management, ServiceNow, PagerDuty).
- Moderate understanding of cloud infrastructure (AWS, Azure, GCP) with certifications like AWS SysOps Associate or equivalent preferred.
- Must be willing to work rotating shifts including nights, weekends, and holidays in a 24/7 follow-the-sun operations model; eligibility to work on U.S. federal contracts required.
Ideal Candidate Profile
- Experienced with healthcare or regulated environments (HIPAA, CMS compliance) and ITIL v4 Foundation certification is a plus.
- Comfortable using remote access (SSH, CLI, AWS Console) and managing containerized environments (Docker/Kubernetes).
- Strong troubleshooting skills with the ability to follow technical runbooks under pressure and maintain effective communication during incidents and handoffs.