Network Operations Technician
HealthDrive Corporation (company site, opens in a new tab)1–3 yrsHyderabadOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24/7 monitoring and incident response for healthcare SaaS platforms to ensure platform stability and customer satisfaction.
- Detect anomalies and incidents using observability platforms; perform triage, execute runbooks, and escalate when necessary to meet SLA targets.
- Coordinate with engineering, SRE, and service delivery teams during major incidents and maintain operational documentation including incident logs and handoffs.
Minimum Requirements
- 1–3+ years experience in NOC, IT operations, technical support, or similar monitoring roles.
- Experience with monitoring/observability tools like Datadog, Appdynamics, ELK, or New Relic and ITSM platforms such as Jira Service Management, ServiceNow, or PagerDuty.
- Moderate understanding of cloud infrastructure (AWS, Azure, GCP); AWS SysOps Associate level or equivalent knowledge.
- Willingness to work rotating shifts including nights, weekends, and holidays; must be eligible to work on U.S. federal contracts.
Ideal Candidate Profile
- Experienced in a 24/7 follow-the-sun operations environment supporting mission-critical SaaS or cloud-native applications.
- Technical troubleshooting skills with ability to follow runbooks under pressure and manage incidents with accurate escalation.
- Familiarity with healthcare or regulated environments (HIPAA or CMS compliance), ITIL certification, and basic scripting skills for automation preferred but not mandatory.