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Metro location, generalist NOC role, and broad toolset increase applicant competition.
Core monitoring, cloud, and incident-response skills are widely transferable across industries.
Explicit 1–3 year requirement, mandatory NOC experience and cloud certification raise shortlisting strictness.
Provide 24/7 monitoring and incident response for healthcare SaaS platforms to ensure platform stability and customer satisfaction.
Detect anomalies and incidents using observability platforms; perform triage, execute runbooks, and escalate when necessary to meet SLA targets.
Coordinate with engineering, SRE, and service delivery teams during major incidents and maintain operational documentation including incident logs and handoffs.
1–3+ years experience in NOC, IT operations, technical support, or similar monitoring roles.
Experience with monitoring/observability tools like Datadog, Appdynamics, ELK, or New Relic and ITSM platforms such as Jira Service Management, ServiceNow, or PagerDuty.
Moderate understanding of cloud infrastructure (AWS, Azure, GCP); AWS SysOps Associate level or equivalent knowledge.
Willingness to work rotating shifts including nights, weekends, and holidays; must be eligible to work on U.S. federal contracts.
Experienced in a 24/7 follow-the-sun operations environment supporting mission-critical SaaS or cloud-native applications.
Technical troubleshooting skills with ability to follow runbooks under pressure and manage incidents with accurate escalation.
Familiarity with healthcare or regulated environments (HIPAA or CMS compliance), ITIL certification, and basic scripting skills for automation preferred but not mandatory.