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Mid-level NOC role with common monitoring and cloud skills and modest employer brand, producing moderate competition.
Medium: core NOC skills transfer across industries, but healthcare/regulatory experience increases fit.
Moderate: explicit 1–3 years requirement, monitoring/tool and cloud familiarity expected.
Provide 24/7 monitoring and incident response for healthcare SaaS platforms using observability tools like Datadog, Appdynamics, and PagerDuty.
Execute runbooks for issue triage and resolution, manage incidents via ITSM platforms, and escalate as needed to ensure SLA compliance and platform stability.
Coordinate with global engineering, SRE, and service delivery teams during incidents and maintain operational documentation including shift handoffs and known error logs.
1–3+ years experience in NOC, IT operations, or similar monitoring roles.
Experience with monitoring/observability tools (Datadog, Appdynamics, ELK, New Relic, or similar).
Familiarity with incident management and ITSM platforms such as Jira Service Management, ServiceNow, PagerDuty.
Willingness to work rotating shifts in a 24/7 follow-the-sun model; must be eligible to work on U.S. federal contracts.
Comfortable executing technical runbooks under pressure with strong troubleshooting skills.
Experienced in cloud infrastructure concepts (AWS/Azure/GCP) and remote management tools including SSH and AWS console.
Capable of collaborating with global teams in a fast-paced, regulated healthcare SaaS environment managing incident response effectively.