SAP S/4 Service Delivery Manager
Capgemini (company site, opens in a new tab)14–16 yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage large-scale SAP S/4HANA AMS engagements, ensuring service excellence, operational stability, and delivery governance.
- Own stakeholder management and end-to-end SAP support and enhancement services for a team of 100+ FTEs.
- Support business growth via pre-sales, value proposition development, and identifying add-on sales opportunities.
Minimum Requirements
- Total work experience required: 14-16 years only.
- Experience in SAP S/4HANA AMS delivery including AMS leadership, service delivery management, hypercare, and support operations.
- Strong knowledge of business processes: OTC, STP, RTR, Finance & Procurement.
- Experience with ITIL, SLA/KPI management, Agile/Scrum practices, large team management, and tools like JIRA and MS Project.
Ideal Candidate Profile
- Experienced leader managing large SAP S/4HANA AMS teams (100+ FTEs) in delivering operationally stable services.
- Background in both delivery execution and pre-sales/business growth activities within SAP ecosystems.
- Proficient in governance, stakeholder engagement, and continuous improvement methodologies aligned with ITIL and Agile frameworks.