Interaction Designer New
Observe.AI (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Configure and automate scoring for customer quality evaluation forms using speech analytics tools to augment quality assurance processes.
- Audit and resolve voice analytics data accuracy issues to reduce false readings and improve speech-based customer interaction insights.
- Collaborate cross-functionally and with customers to translate business processes and KPIs into measurable outcomes using voice analytics, supporting POC/POV engagements and strategic objectives.
Minimum Requirements
- 2+ years of experience with speech analytic tools focusing on contact center interactions.
- Understanding of the contact center industry and common KPIs.
- Strong communication and project management skills to collaborate and manage stakeholder expectations.
- Work Experience Required: Minimum 2 years in relevant speech analytics or data mining roles.
Ideal Candidate Profile
- Experienced in speech recognition, NLP, or voice analytics with data mining or data analysis background.
- Capable of translating complex customer business processes into technical configurations demonstrating measurable ROI.
- Able to manage end-to-end engagements including requirements gathering, configuration, validation, and presentation of outcomes in a technology-driven environment.