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Niche speech-analytics skills and customer-facing POC work reduce applicant competition.
High: role needs domain-specific speech analytics and contact-center KPI experience, limiting cross-industry transferability.
Requires explicit 2+ years and hands-on speech-analytics tool experience, producing moderate shortlisting filters.
Configure and automate scoring for customer quality evaluation forms using speech analytics tools to augment quality assurance processes.
Audit and resolve voice analytics data accuracy issues to reduce false readings and improve speech-based customer interaction insights.
Collaborate cross-functionally and with customers to translate business processes and KPIs into measurable outcomes using voice analytics, supporting POC/POV engagements and strategic objectives.
2+ years of experience with speech analytic tools focusing on contact center interactions.
Understanding of the contact center industry and common KPIs.
Strong communication and project management skills to collaborate and manage stakeholder expectations.
Work Experience Required: Minimum 2 years in relevant speech analytics or data mining roles.
Experienced in speech recognition, NLP, or voice analytics with data mining or data analysis background.
Capable of translating complex customer business processes into technical configurations demonstrating measurable ROI.
Able to manage end-to-end engagements including requirements gathering, configuration, validation, and presentation of outcomes in a technology-driven environment.