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Tier-1 employer, popular operations title, metro location, and broad IT/ops requirements increase candidate competition.
Core IT operations skills are transferable, but preferred drug-discovery experience increases industry specificity.
Explicit 7+ years requirement plus mandatory ITSM, cloud, security, and vendor management raises shortlisting strictness.
Own end-to-end operational responsibility for complex, globally deployed software applications including onboarding, upgrades, support, and decommissioning.
Ensure application stability, security, compliance, performance, and disaster recovery while managing incidents, releases, vulnerabilities, and cross-team dependencies.
Drive operational excellence and continuous improvement through automation, SLA/KPI monitoring, vendor and stakeholder management, and ensure alignment with enterprise standards.
Bachelor's degree in technology or scientific domain; Graduate/Postgraduate preferred.
7+ years of experience in IT operations or software development within complex business environments.
Experience with IT Service Management (ITSM), incident/problem/change management, cloud environments (AWS/Azure), and DevOps tools.
Location: Hyderabad, India (Hybrid work model).
Experienced in managing globally deployed, high-impact software applications in regulated or scientific research environments.
Strong expertise in operational governance, risk management, and compliance especially in drug discovery or life sciences domain.
Skilled in coordinating across internal teams and external vendors, with a focus on measurable business value delivery and continuous operational improvement.