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Strong brand plus generalist operations role increases applicant density despite non-metro location.
Role requires specialized gold-loan and branch banking experience, limiting cross-industry transferability.
No explicit years or certifications but domain-specific gold loan, KYC, and custody skills required.
Manage end-to-end branch gold loan operations including sourcing, appraisal, disbursement, renewals, and closures ensuring operational SLAs and TATs.
Ensure secure custody and accurate reconciliation of pledged gold and related documentation with compliance to valuation and audit standards.
Lead branch operations staff, oversee compliance, risk management, internal audit readiness, customer service excellence, and support business growth through operational insights and reporting.
Graduate degree required (B.Com / BBA / B.Sc preferred); MBA/PGDM or relevant certifications preferred.
Experience with gold loan operations and branch banking operations is mandatory.
Proficiency in KYC compliance, regulatory adherence, cash management, and operational MIS reporting required.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling gold loan branch operations with focus on end-to-end process ownership and operational risk mitigation.
Skilled in team leadership within branch operations, driving process adherence and productivity improvements.
Capable of balancing compliance, audit readiness, customer service excellence, and supporting business scale via operational reporting and controls.