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Strong Tier-1 brand and mid-level role, but niche Office365 specialization reduces competition.
Microsoft 365 and AD skills are transferable, but finance preference raises domain bias.
Explicit 5+ years and mandatory Office365/Exchange operational experience enforce strict screening.
Manage and support end-to-end Office 365 and on-premises Exchange email systems in a hybrid environment.
Provide 3rd tier technical support for messaging escalations, incident management including Root Cause Analysis and post-incident implementations.
Lead projects and operational tasks to optimize and maintain collaboration platforms and infrastructure reliability.
5+ years total work experience; 3+ years specifically in Office 365/Exchange support.
Hands-on experience with Exchange 2016 or later, Office 365 services (Exchange, SharePoint, Teams, OneDrive), Active Directory, and Entra ID (Azure AD).
Experience supporting hybrid Office 365 environments integrating on-premises Exchange.
Availability to work evenings and weekends as required for maintenance and project support.
Experienced in managing large-scale hybrid Exchange and Office 365 environments with operational excellence.
Capable of leading infrastructure projects including resource planning and execution in a financial industry context.
Proficient in troubleshooting, incident management, and implementing best practices for messaging systems stability and scalability.