Team Lead - Operations
MarketStar (company site, opens in a new tab)4–5 yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team to deliver consultative solutions that grow client business and handle client engagement and sales management.
- Develop and implement best practices and metrics for new customer education, onboarding, and operational excellence.
- Manage client relationships, SLAs, stakeholder communications, and contribute to product and process improvements.
Minimum Requirements
- 4+ years of relevant experience with at least 1 year in people management role.
- Located in Hyderabad (implied from location given).
- Degree in Sales & Marketing/Business Studies or related fields preferred; any graduation/MBA in Sales & Marketing preferred.
- CMS Navigation proficiency and sales knowledge on social media platforms required; Salesforce experience is a plus.
Ideal Candidate Profile
- Experienced in managing teams focused on client engagement and sales within marketing solutions or related domains.
- Comfortable working in a 24/7 shift environment with flexible rostered days off.
- Skilled in coaching staff to handle complex customer situations, strategic thinking, and operational improvements.