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Mid-level popular operations team-lead role in metro Hyderabad with broad requirements increases applicant competition.
Operations, client management, and people-lead skills are moderately transferable across service and B2B industries.
Explicit 4-5 years, people-management requirement, CMS proficiency and shift flexibility create moderate filtering.
Lead and develop a team to deliver consultative solutions that grow client business and handle client engagement and sales management.
Develop and implement best practices and metrics for new customer education, onboarding, and operational excellence.
Manage client relationships, SLAs, stakeholder communications, and contribute to product and process improvements.
4+ years of relevant experience with at least 1 year in people management role.
Located in Hyderabad (implied from location given).
Degree in Sales & Marketing/Business Studies or related fields preferred; any graduation/MBA in Sales & Marketing preferred.
CMS Navigation proficiency and sales knowledge on social media platforms required; Salesforce experience is a plus.
Experienced in managing teams focused on client engagement and sales within marketing solutions or related domains.
Comfortable working in a 24/7 shift environment with flexible rostered days off.
Skilled in coaching staff to handle complex customer situations, strategic thinking, and operational improvements.