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Mid-level generalist operations role in Hyderabad with common title and mid experience, driving high competition.
Operations and client-management skills are moderately transferable but favor B2B sales/ops experience.
Explicit 4–5 years, mandatory people management, CMS and sales skill requirements increase strictness.
Develop and execute strategies to drive long-term client success at scale and manage client engagement and sales processes.
Lead, coach, and develop the operations team to provide consultative solutions, manage performance, and navigate complex customer engagements.
Oversee client management, SLA adherence, stakeholder relations, and implement best practices and key metrics for customer education and onboarding.
4+ years overall relevant experience including at least 1 year managing people.
Degree in Sales & Marketing, Business Studies, or related field preferred; MBA in Sales & Marketing preferred but not mandatory.
Proficiency in CMS navigation and sales knowledge on social media platforms required.
Flexibility to work in shifts including 24/7 environment and rostered days off.
Experience in managing a team within sales or marketing operations focused environments.
Strong strategic and analytical skills to develop team capabilities and client engagement strategies.
Comfortable operating in a dynamic, 24/7 shift environment with client-facing responsibilities and cross-functional collaboration.