Customer Success Operations Manager/ Associate Customer Success Operations Manager
PubMatic, Inc. (company site, opens in a new tab)2–7 yrsGurugramOn-siteDirect career pageEst. 8–18 LPA
Posted on 2 Sept
Reach people at PubMatic, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at PubMatic, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end publisher account setup, optimization, and troubleshooting for mid-market publisher accounts.
- Execute technical integrations and deliver customer support within SLAs, ensuring compliance with regional data privacy regulations (GDPR, CCPA).
- Use data-driven analysis and AI tools to provide yield improvement recommendations, produce actionable reports, and drive account growth with Sales and Business Development teams.
Minimum Requirements
- 2 – 7 years of experience in programmatic advertising or SSP/DSP operations.
- Bachelor's degree in Engineering (CS/IT) from a recognised university.
- Strong knowledge of Header Bidding, oRTB, RTB/PMP, Ad Networks, and experience with SSPs, GAM 360, and Prebid integrations.
- Fluent in English; shift availability covering APAC, EMEA, or America time zones as per role preference.
Ideal Candidate Profile
- Experienced in handling technical integrations and troubleshooting in programmatic advertising ecosystems involving SSP/DSP.
- Skilled at complex data analysis and using debugging tools (Charles, Fiddler, browser console) to identify performance issues and optimize yields.
- Familiar with regional ad ecosystems and data privacy regulations to ensure compliance and drive strategic growth in diverse markets.