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Common senior QA role at an established enterprise with metro hiring drives moderate candidate competition.
Strong contact-center domain and enterprise integration expertise reduces cross-industry transferability.
Explicit 7+ years plus domain-specific contact-center and advanced exploratory testing requirements enforce high strictness.
Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows on a SaaS cloud platform.
Conduct advanced exploratory and risk-based testing to identify intermittent, concurrency, resiliency, and integration defects across distributed enterprise systems with omnichannel workflows.
Validate backend processing, APIs, data integrity, and enterprise-scale business scenarios including regression, impact analysis, and release readiness activities.
Minimum 7 years of relevant experience in QA engineering focusing on Functional, System, and Integration Testing.
Bachelor's degree or equivalent experience in Computer Science or related field; Master's preferred but not essential.
Strong expertise with Contact Center domain workflows and cloud-based distributed microservices architectures.
Applicants must be authorized to work in the United States without visa sponsorship.
Experienced in testing SaaS cloud platforms with deep knowledge of omnichannel contact center communications and complex enterprise integrations.
Skilled in exploratory testing methodologies, designing complex test matrices, and driving quality initiatives independently in Agile environments.
Strong troubleshooting skills using logs, APIs, databases, and monitoring tools to analyze production-like operational scenarios and high-impact business failure points.