Senior QA Engineer
Avaya (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows on a SaaS cloud platform.
- Conduct advanced exploratory and risk-based testing to identify intermittent, concurrency, resiliency, and integration defects across distributed enterprise systems with omnichannel workflows.
- Validate backend processing, APIs, data integrity, and enterprise-scale business scenarios including regression, impact analysis, and release readiness activities.
Minimum Requirements
- Minimum 7 years of relevant experience in QA engineering focusing on Functional, System, and Integration Testing.
- Bachelor's degree or equivalent experience in Computer Science or related field; Master's preferred but not essential.
- Strong expertise with Contact Center domain workflows and cloud-based distributed microservices architectures.
- Applicants must be authorized to work in the United States without visa sponsorship.
Ideal Candidate Profile
- Experienced in testing SaaS cloud platforms with deep knowledge of omnichannel contact center communications and complex enterprise integrations.
- Skilled in exploratory testing methodologies, designing complex test matrices, and driving quality initiatives independently in Agile environments.
- Strong troubleshooting skills using logs, APIs, databases, and monitoring tools to analyze production-like operational scenarios and high-impact business failure points.