Manager, Digital Delivery
Onity Group Inc. (company site, opens in a new tab)5–12 yrsBengaluruHybridDirect career pageEst. 12–20 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of customer-facing digital initiatives including website and mobile app, translating product vision into scalable digital solutions.
- Facilitate cross-functional alignment across servicing, marketing, technology, client relations, and web teams to deliver customer-centric, compliant, and high-quality digital experiences.
- Manage backlog, roadmap, digital marketing campaign integration, performance metrics, and ensure continuous optimization of customer engagement and platform delivery.
Minimum Requirements
- Bachelor’s degree in marketing, communications, business, or related field required.
- 5–12 years of experience in digital product management, digital delivery, program management, or digital marketing with progressive responsibility.
- Proven experience delivering customer-facing websites and digital marketing campaigns in enterprise environments, preferably financial services.
- Strong experience with agile/product delivery frameworks, vendor/agency management, and cross-functional stakeholder collaboration.
Ideal Candidate Profile
- Experienced in enterprise-level financial services or mortgage digital delivery with familiarity in customer servicing workflows and borrower digital experiences.
- Skilled at balancing multiple complex projects and priorities with strong execution discipline and ability to meet deadlines without quality compromises.
- Data-driven mindset with strong analytical skills to interpret digital performance metrics and optimize engagement, conversion, and customer experience.