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Mid-level title, metro location, and broad digital/marketing/product skillset increase applicant competition.
Preference for financial services servicing and borrower workflows reduces transferability across industries.
Explicit 5–12 years range plus required fintech delivery, agile, vendor management, and platform experience makes filters strict.
Lead end-to-end delivery of customer-facing digital initiatives including website and mobile app, translating product vision into scalable digital solutions.
Facilitate cross-functional alignment across servicing, marketing, technology, client relations, and web teams to deliver customer-centric, compliant, and high-quality digital experiences.
Manage backlog, roadmap, digital marketing campaign integration, performance metrics, and ensure continuous optimization of customer engagement and platform delivery.
Bachelor’s degree in marketing, communications, business, or related field required.
5–12 years of experience in digital product management, digital delivery, program management, or digital marketing with progressive responsibility.
Proven experience delivering customer-facing websites and digital marketing campaigns in enterprise environments, preferably financial services.
Strong experience with agile/product delivery frameworks, vendor/agency management, and cross-functional stakeholder collaboration.
Experienced in enterprise-level financial services or mortgage digital delivery with familiarity in customer servicing workflows and borrower digital experiences.
Skilled at balancing multiple complex projects and priorities with strong execution discipline and ability to meet deadlines without quality compromises.
Data-driven mindset with strong analytical skills to interpret digital performance metrics and optimize engagement, conversion, and customer experience.