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Mid-level generalist role, metro location, broad requirements and common title increase candidate density.
Managed-services SLAs, incident and governance skills moderately limit cross-industry transferability.
Explicit 6+ years requirement and expectation of managed-services experience enforce moderate filtering.
Support and assist in managing day-to-day service delivery activities ensuring adherence to SLAs and timely resolution of incidents and escalations.
Coordinate with support, technical, and delivery teams to maintain service quality and manage customer commitments.
Prepare and track service reports, metrics, and governance documentation to monitor performance and support continuous service improvement initiatives.
Work Experience Required: Minimum 6+ years (implied by job title).
Location: Hyderabad or as applicable.
Skill Required: Service delivery management and customer relationship management experience in managed services operations.
Not explicitly mentioned in the JD: Specific educational qualifications or certifications, notice period.
Experienced in operational coordination with multiple teams managing service delivery for client accounts.
Familiarity with incident management, SLA monitoring, and escalation processes focusing on customer satisfaction.
Able to support reporting, governance, and continuous improvement processes in managed services environment.