Senior Demo Platform Architect
Zendesk (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and optimize shared demo environments based on Amazon Connect, AWS, and Zendesk to ensure reliability, scalability, security, and readiness for internal and occasional customer-facing use.
- Design, develop, and maintain reusable, compelling contact center and customer experience demo use cases showcasing AI, automation, analytics, and integrations.
- Collaborate with presales and technical teams to support custom demo requests and maintain product release readiness incorporating latest capabilities and governance standards.
Minimum Requirements
- 8-10 years in solution engineering, platform engineering, architecture, or related field with at least 5 years in contact center technologies including Amazon Connect and CRM/CX platforms like Zendesk.
- Proficiency in AWS services including Lambda, AI Agents (Bedrock), Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch; experience with Python and/or NodeJS is a plus.
- Bachelor's or Master's degree in Computer Science, IT, Engineering, Business Administration, or equivalent experience.
- Candidate must be physically located in Karnataka or Maharashtra and able to work hybrid with some days onsite.
Ideal Candidate Profile
- Experienced architect or senior engineer with a strong operational ownership mindset managing scalable, secure contact center platforms and demos at enterprise scale.
- Expertise in integrating multiple enterprise systems (Zendesk, Amazon Connect, AWS) to build realistic, reusable demo workflows and technical proofs-of-concept.
- Comfortable working independently across global teams, managing multiple concurrent projects with high standards for technical quality, governance, and stakeholder collaboration.