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Strong employer brand, metro Bengaluru location, and broad cloud+contact-center skillset increase competition.
Role demands contact-center, Zendesk, and AWS expertise, making cross-industry transfers difficult.
Explicit 8–10 years plus 5 years contact-center experience and mandatory AWS/Connect/Zendesk skills enforce strict filters.
Own and optimize shared demo environments based on Amazon Connect, AWS, and Zendesk to ensure reliability, scalability, security, and readiness for internal and occasional customer-facing use.
Design, develop, and maintain reusable, compelling contact center and customer experience demo use cases showcasing AI, automation, analytics, and integrations.
Collaborate with presales and technical teams to support custom demo requests and maintain product release readiness incorporating latest capabilities and governance standards.
8-10 years in solution engineering, platform engineering, architecture, or related field with at least 5 years in contact center technologies including Amazon Connect and CRM/CX platforms like Zendesk.
Proficiency in AWS services including Lambda, AI Agents (Bedrock), Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch; experience with Python and/or NodeJS is a plus.
Bachelor's or Master's degree in Computer Science, IT, Engineering, Business Administration, or equivalent experience.
Candidate must be physically located in Karnataka or Maharashtra and able to work hybrid with some days onsite.
Experienced architect or senior engineer with a strong operational ownership mindset managing scalable, secure contact center platforms and demos at enterprise scale.
Expertise in integrating multiple enterprise systems (Zendesk, Amazon Connect, AWS) to build realistic, reusable demo workflows and technical proofs-of-concept.
Comfortable working independently across global teams, managing multiple concurrent projects with high standards for technical quality, governance, and stakeholder collaboration.