Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Medium due to strong employer brand and metro location balanced by seniority and niche contact-center specialization.
High because role requires specific contact-center (Zendesk/Amazon Connect) experience and partner enablement expertise.
High because of explicit 10-year minimum, 5-year contact-center specialization, and required AWS/Zendesk technical skills.
Lead technical onboarding, enablement, and ongoing support for partners reselling and implementing Zendesk Contact Center solutions.
Architect and optimize scalable contact center solutions using Zendesk, Amazon Connect, and AWS technologies to drive partner deployment success.
Define and execute technical strategy and enablement roadmap while providing leadership and mentorship to partners and internal teams.
Minimum 10 years in solution architecture with at least 5 years focused on contact center technologies including Amazon Connect and Zendesk.
Proficient in designing solutions using Zendesk, Amazon Connect, and AWS (Lambda, Lex, IAM, DynamoDB, S3, API Gateway).
Bachelor’s or Master’s degree in Computer Science, IT, or Business Administration.
Candidate must be physically located and willing to work from Karnataka or Maharashtra with a hybrid onsite/remote schedule.
Experienced in partner technical enablement and co-sell support within contact center technology domains.
Skilled in technical leadership across multiple stakeholders including partners, internal teams, and vendors.
Familiar with advanced contact center features like AI-driven automation, omnichannel solutions, and compliance/governance requirements.