Key Account Manager | Commerce India
Fynd (company site, opens in a new tab)3–4 yrsMumbaiOn-siteDirect career pageEst. 12–18 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own retention, renewals, and revenue expansion for enterprise customers using Fynd OMS/WMS, maintaining high Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR).
- Cross-sell and upsell complementary Fynd products by executing consultative discovery, success plans, onboarding/training, and regular business reviews with stakeholders.
- Manage complex executive relationships, forecast expansions, run risk management using account health scores, and maintain CRM hygiene with accurate forecasting and reporting.
Minimum Requirements
- 3-4 years of experience in SaaS Account Management or Customer Success handling enterprise or upper-mid-market accounts.
- Solid understanding of SaaS products and eCommerce operations, especially OMS/WMS, inventory management, fulfillment, and returns.
- Bachelor’s degree or equivalent practical experience.
- Work Experience Required: Explicitly 3-4 years in related roles; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in handling end-to-end commercial ownership for SaaS enterprise accounts with demonstrated success in retention, renewal, and revenue growth.
- Comfortable managing diverse stakeholder groups including operations leaders, product/IT teams, procurement, and C-level executives in complex organizational structures.
- Analytical and data-driven problem solver with proficiency in Excel/Sheets and familiarity with SaaS tools for tracking product adoption and account health.