Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid‑level enterprise SaaS KAM and generalist role drive moderate candidate competition.
Requires SaaS eCommerce/OMS/WMS domain expertise, limiting easy cross‑industry transfers.
Explicit 3–4 years plus mandatory enterprise SaaS retention/upsell experience raises filtering strictness.
Own retention, renewals, and revenue expansion for enterprise customers using Fynd OMS/WMS, maintaining high Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR).
Cross-sell and upsell complementary Fynd products by executing consultative discovery, success plans, onboarding/training, and regular business reviews with stakeholders.
Manage complex executive relationships, forecast expansions, run risk management using account health scores, and maintain CRM hygiene with accurate forecasting and reporting.
3-4 years of experience in SaaS Account Management or Customer Success handling enterprise or upper-mid-market accounts.
Solid understanding of SaaS products and eCommerce operations, especially OMS/WMS, inventory management, fulfillment, and returns.
Bachelor’s degree or equivalent practical experience.
Work Experience Required: Explicitly 3-4 years in related roles; Notice Period: Not explicitly mentioned.
Experienced in handling end-to-end commercial ownership for SaaS enterprise accounts with demonstrated success in retention, renewal, and revenue growth.
Comfortable managing diverse stakeholder groups including operations leaders, product/IT teams, procurement, and C-level executives in complex organizational structures.
Analytical and data-driven problem solver with proficiency in Excel/Sheets and familiarity with SaaS tools for tracking product adoption and account health.