Manager - Key Accounts
StayVista (company site, opens in a new tab)4+ yrsMumbaiOn-siteDirect career pageEst. 7–12 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive owner experience and engagement metrics including Owner NPS, App adoption, and loyalty initiatives.
- Collaborate cross-functionally with Key Account Managers, Revenue, Operations, and Product teams to optimize owner-related processes and resolve escalations.
- Manage and improve SOPs, workflows, SLAs, and dashboards to ensure timely issue resolution and process excellence.
Minimum Requirements
- 4+ years of experience in Key Accounts, Account Management, Operations, or similar roles.
- Proficiency in Excel/Google Sheets and experience handling HNI/premium clients.
- Strong skills in analytical thinking, communication, stakeholder, and process management.
- Work Experience Required: Minimum 4+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing high-net-worth/premium clients with strong ownership and multi-tasking ability.
- Comfortable in a fast-paced, cross-functional role involving process optimization and customer engagement.
- Preferably has background or interest in hospitality, luxury travel, or premium property management (advantageous but not mandatory).