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Metro Mumbai, common Key Accounts title, mid-level (4+ years), and broad skills create high competition.
Skills are transferable across industries though hospitality/premium client exposure is preferred, implying medium sensitivity.
Mandatory 4+ years and account management experience filter applicants, but no niche certifications required.
Drive owner experience and engagement metrics including Owner NPS, App adoption, and loyalty initiatives.
Collaborate cross-functionally with Key Account Managers, Revenue, Operations, and Product teams to optimize owner-related processes and resolve escalations.
Manage and improve SOPs, workflows, SLAs, and dashboards to ensure timely issue resolution and process excellence.
4+ years of experience in Key Accounts, Account Management, Operations, or similar roles.
Proficiency in Excel/Google Sheets and experience handling HNI/premium clients.
Strong skills in analytical thinking, communication, stakeholder, and process management.
Work Experience Required: Minimum 4+ years; Notice period: Not explicitly mentioned in the JD.
Experienced in managing high-net-worth/premium clients with strong ownership and multi-tasking ability.
Comfortable in a fast-paced, cross-functional role involving process optimization and customer engagement.
Preferably has background or interest in hospitality, luxury travel, or premium property management (advantageous but not mandatory).