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Tier-1 brand, mid-level generalist role, and metro location increase candidate competition.
Technical troubleshooting skills transferable, but financial trading systems exposure raises domain specificity.
Explicit 2–5 years requirement and degree requirement create moderate filtering.
Provide frontline technical support and customer service for clients using Charles River’s SaaS Operations products including Application Management, Hosting, CRN/FIX, and Compliance Services.
Investigate, troubleshoot, and resolve client-reported problems by coordinating with internal teams and vendors to maintain high service availability ("five 9's").
Maintain accurate tracking/documentation systems and provide periodic off-hours support as needed.
Bachelor's degree in a technical or analytical discipline (computer science, IT, engineering, science, economics, mathematics, or statistics).
2-5 years of progressively responsible, relevant customer-facing experience.
Ability to work beyond regular business hours with periodic off-hours support required.
Travel unlikely to be required.
Demonstrated aptitude for technical troubleshooting in a mission-critical, customer-focused environment.
Capable of managing multiple priorities independently while effectively collaborating with internal and external stakeholders.
Experience or familiarity with Windows administration, networking, databases, or financial software (e.g., electronic trading systems, FIX protocol) is beneficial but not mandatory.