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Tier-1 employer, generalist senior operations title and metro location drive high candidate density.
Requires CRM and SaaS program experience, biasing fit toward technology and customer-success backgrounds.
Multiple mandatory years and CRM/PM tool requirements create high shortlisting strictness.
Lead and deliver strategic programs aligned with Salesforce Customer success group objectives, including development and governance of partner programs.
Define, track, and report KPIs for partner performance; collaborate with stakeholders across functions to manage program scope, resources, risk, and timelines.
Provide leadership in program execution, including risk management, communication to senior management, and coordination across multiple projects and vendors.
8+ years of Program Management experience with 14+ years overall IT experience.
5+ years exposure to Salesforce projects or products is strongly preferred.
Hands-on experience with CRM software (e.g., Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) and PM tools such as JIRA or MS Project.
Work Location: Bangalore or Hyderabad. Notice period: Not explicitly mentioned in the JD.
Proven ability to work collaboratively with senior executives and partner organizations, showing strategic understanding of business needs.
Experience in managing complex, multi-stakeholder programs with focus on operational excellence and governance.
Familiar with Agile and Scrum methodologies, with leadership in program planning and execution in dynamic environments.