Customer & Logistics Operations Associate
Laundryheap (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 5–9 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the day-to-day relationship with B2B clients, managing customer communication, issue resolution, and order fulfillment end-to-end.
- Monitor and support live logistics operations, including real-time driver activity, route optimization, and prompt resolution of operational issues.
- Track operational KPIs, maintain documentation, and collaborate with internal teams to ensure SLA adherence and continuous improvement.
Minimum Requirements
- Bachelor's degree or equivalent.
- 2–5 years total experience with at least 2 years in customer service and escalation management (chat/email).
- Proficiency in English (spoken and written) and experience with customer support tools like Intercom.
- Availability to work 9-hour shifts including nights and weekends, office-based in Bengaluru, India.
Ideal Candidate Profile
- Experienced in managing live customer operations under pressure with strong multitasking and stakeholder management skills.
- Familiarity with logistics or operations support, ideally with international or tech startup exposure.
- Comfortable working in shift patterns, data-driven decision making, and supporting cross-functional teams in a fast-paced environment.