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Generalist mid-level ops role in Bangalore with shift work and broad requirements increases applicant competition.
Logistics, customer service, and stakeholder management skills are broadly transferable across industries.
Explicit 2–5 years, 2+ customer service mandate, specific tool familiarity and night-shift requirement tighten filters.
Own the day-to-day relationship with B2B clients, managing customer communication, issue resolution, and order fulfillment end-to-end.
Monitor and support live logistics operations, including real-time driver activity, route optimization, and prompt resolution of operational issues.
Track operational KPIs, maintain documentation, and collaborate with internal teams to ensure SLA adherence and continuous improvement.
Bachelor's degree or equivalent.
2–5 years total experience with at least 2 years in customer service and escalation management (chat/email).
Proficiency in English (spoken and written) and experience with customer support tools like Intercom.
Availability to work 9-hour shifts including nights and weekends, office-based in Bengaluru, India.
Experienced in managing live customer operations under pressure with strong multitasking and stakeholder management skills.
Familiarity with logistics or operations support, ideally with international or tech startup exposure.
Comfortable working in shift patterns, data-driven decision making, and supporting cross-functional teams in a fast-paced environment.