Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid-level Bangalore manager with US-shift and common skills yields moderate competition.
Healthcare SaaS, HIPAA, Kubernetes, and US-hours on-call requirements limit cross-industry transferability.
Explicit 5–8 years, leadership, HIPAA compliance, and specific tech stack enforce strict shortlisting.
Lead and manage incident response and production support during US Pacific business hours, personally handling Sev-1 and Sev-2 incidents for mission-critical healthcare SaaS platforms.
Own operational reporting, governance, and continuous improvement of runbooks, SOPs, and monitoring to ensure stability, availability, and reliability of production environments.
Hire, mentor, and grow a Bengaluru-based L2/L3 support team; design and implement onshore/offshore handoff and escalate protocols, and provide executive reporting to US leadership.
5–8 years experience in Application Support, Site Reliability, or Production Operations in enterprise or multi-tenant SaaS environments.
At least 2 years experience leading L2/L3 engineers including hiring and performance management.
Hands-on expertise with Kubernetes, CI/CD pipelines, Kafka, and observability tools such as Datadog, Grafana, ELK, or CloudWatch.
Comfortable working US Pacific business hours from Bengaluru (~9:30 PM to 7:30 AM IST), with knowledge of HIPAA, PHI handling, and US healthcare compliance.
Experienced in handling Tier-1 SaaS platforms with global customers, especially within near-shore / far-shore operational models.
Strong technical troubleshooting skills across application, API, data pipeline, and cloud infrastructure layers, with a demonstrated ownership mindset driving issues to resolution.
Proven ability to build and scale support teams and operations, including designing processes for incident management, release/change management, and executive communication to US-based leadership.