Product Analyst - Client Support
E-Emphasys Technologies Inc4+ yrsMumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 2 Sept
Reach people at E-Emphasys Technologies Inc
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at E-Emphasys Technologies Inc you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own resolution of application support incidents reported by customers with a focus on finance/accounting ERP modules.
- Ensure timely prioritization and troubleshooting of support cases meeting defined service level agreements.
- Collaborate with global product and technology teams to resolve customer issues and provide feedback for product improvements.
Minimum Requirements
- Bachelor’s degree in Finance or Accounting; MBA in Finance preferred.
- At least 4 years of experience in support and implementation roles, specifically with ERP (Accounting/Finance modules).
- Experience with support ticketing systems such as Salesforce, ServiceNow, or JIRA.
- Willingness to work Australian time zone, including Indian holidays, and travel onsite to Australia.
Ideal Candidate Profile
- Experienced in finance or accounting ERP support with a track record of resolving client issues effectively.
- Comfortable operating within global, cross-functional teams and managing escalated customer cases.
- Able to handle shift work aligned with Australian business hours and onsite travel to Australia when required.