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Mid-level metro ERP support role with common 3–6 year profile and moderate employer brand.
High industry specificity: ERP accounting/finance experience and support background required, limiting transferability across industries.
Mandatory 4+ years, ERP finance module experience, ticketing tools and timezone availability increases shortlist strictness.
Own resolution of application support incidents reported by customers with a focus on finance/accounting ERP modules.
Ensure timely prioritization and troubleshooting of support cases meeting defined service level agreements.
Collaborate with global product and technology teams to resolve customer issues and provide feedback for product improvements.
Bachelor’s degree in Finance or Accounting; MBA in Finance preferred.
At least 4 years of experience in support and implementation roles, specifically with ERP (Accounting/Finance modules).
Experience with support ticketing systems such as Salesforce, ServiceNow, or JIRA.
Willingness to work Australian time zone, including Indian holidays, and travel onsite to Australia.
Experienced in finance or accounting ERP support with a track record of resolving client issues effectively.
Comfortable operating within global, cross-functional teams and managing escalated customer cases.
Able to handle shift work aligned with Australian business hours and onsite travel to Australia when required.