Continuous Improvement & Delivery Manager
PwC (company site, opens in a new tab)8–14 yrsKolkataOn-siteDirect career pageEst. 18–30 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead service performance improvement initiatives using operational data, stakeholder feedback, and customer experience metrics within the Tech Hub.
- Apply Lean process improvement techniques to simplify workflows, reduce waste, and embed sustainable uplift in service outcomes and team capabilities.
- Manage and track leadership-sponsored improvement projects with responsibilities including planning, risk management, stakeholder coordination, and clear outcome reporting.
Minimum Requirements
- Any Graduate degree required.
- 8-14 years of relevant work experience.
- Proficiency in oral and written English mandatory.
- Lean process improvement qualifications and proven operational or technology environment experience required.
Ideal Candidate Profile
- Demonstrated success in leading process and customer experience improvements that tangibly uplift service performance.
- Experience managing small teams with coaching and delivery quality accountability.
- Strong analytical, stakeholder management, and project management skills capable of influencing senior leaders and driving initiative transparency.