HSO India | Junior Service Delivery Manager | 6+ Years
HSO (company site, opens in a new tab)6+ yrsOn-siteDirect career pageEst. 8–15 LPA
Posted on 2 Sept
Reach people at HSO
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at HSO you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Assist in managing day-to-day service delivery activities and ensure service commitments are met for assigned customer accounts.
- Monitor and report on service performance metrics including SLA compliance, incident volumes, and customer satisfaction scores.
- Coordinate incident and escalation management, support customer relationship management, and contribute to continuous service improvement initiatives.
Minimum Requirements
- Work Experience Required: At least 6 years, ideally in service delivery or managed services.
- Location Requirement: Hyderabad or as applicable.
- Experience with monitoring SLAs, incident management, and customer relationship support.
- Skills in preparing operational reports, dashboards, and service performance summaries.
Ideal Candidate Profile
- Experience working in managed services or service delivery environments, preferably supporting IT service operations.
- Capability to coordinate across multiple teams including technical, project, and customer stakeholders.
- Comfortable with operational tasks such as reporting, metrics tracking, escalation handling, and service improvement follow-ups.