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Strong employer brand, metro location, mid-level generalist support role with broad skill requirements.
Core support and tooling skills are transferable, but FinTech/payments experience preference raises domain specificity.
Mandatory 3–4 years and specific SQL, observability, cloud, Kubernetes, and ITIL-related skills increase filter strictness.
Act as escalation point for L1 support, managing production incidents with root-cause analysis and resolution within SLAs.
Perform data fixes, validate reconciliation pipelines, and collaborate with L3 engineering for defect escalation and hotfix validation.
Maintain runbooks, SOPs, participate in on-call rotation, and drive improvements in automation and monitoring to reduce manual toil.
3–4 years in application/production support, technical operations, or similar L2 support role.
Proficient in SQL with hands-on MySQL querying experience.
Experience with log and observability tools (e.g., Kibana, Grafana, Datadog, CloudWatch).
Experience supporting payment, banking, or FinTech platforms; familiarity with ticketing tools (Jira) and incident management.
Comfortable troubleshooting APIs, microservices, and distributed systems in cloud environments (AWS/GCP/Azure).
Skilled at documentation, clear communication, and collaborating with engineering teams for escalations and incident resolution.
Experience with support automation using scripting (Python, Bash) and knowledge of CI/CD pipelines and version control (Git/GitLab).