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Maersk brand, metro Chennai, broad operations role, and common team-leader title create high applicant competition.
Freight brokerage, carrier coordination, and logistics-specific experience reduce cross-industry transferability.
Explicit 8–12 years, freight-specific experience, people-management, KPIs, and night-shift requirement increase shortlisting strictness.
Lead and develop a team of Freight Brokerage Specialists to meet business and service objectives through coaching, performance management, and training.
Oversee end-to-end load execution, carrier coordination, and shipment tracking to ensure timely and efficient delivery while complying with SOPs and contracts.
Manage operational KPIs, drive performance analysis, corrective actions, and continuous improvement initiatives focused on efficiency, service quality, and customer satisfaction.
8 to 12 years of relevant experience in team leadership or people management roles within freight, transportation, or logistics operations.
Willingness to work night shifts and weekends as required by business operations.
Proven experience managing teams against operational KPIs and service-level targets with strong escalation and stakeholder management skills.
Proficiency in MS Excel and strong analytical capabilities for data accuracy, reporting, and performance management.
Experienced in leading freight, transportation, or logistics operations teams with strong operational ownership and ability to manage multiple stakeholders.
Demonstrates capability to analyze operational performance data, identify root causes, and implement process improvements.
Comfortable operating in fast-paced, shift-based environments requiring focus on service quality, customer experience, and team development.