Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong employer brand, metro location, and mid-level generalist infrastructure role drive high applicant competition.
Networking and incident-management skills are broadly transferable across industries.
No explicit years but specific networking and incident management skills required.
Manage and coordinate resolution of high-priority global incidents (P1 and P2) impacting business operations to minimize disruption.
Monitor, analyze, and resolve network problems adhering to service level agreements and drive incident management process efficiency.
Communicate timely updates to leadership and business stakeholders and achieve management-set KPIs related to incident management.
Work Experience Required: Not explicitly mentioned in the JD.
Understanding of IT infrastructure and applications in BPO call center environments.
Knowledge of networking protocols (TCP/IP/MPLS), routing protocols (RIP, OSPF, IGRP, EIGRP, BGP), firewalls, and packet capture tools.
Ability to work in 24x7 shift environment.
Experience coordinating global multi-technical team incident resolution under pressure with a sense of urgency.
Technical proficiency with network equipment (Cisco, Juniper, Palo-Alto, Fortinet) and maintaining LAN/WAN infrastructure.
Comfortable managing communications between technical teams, leadership, and business stakeholders during critical incidents.