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Mid-level metro role with broad backup tool requirements increases applicant competition.
Backup-tool and ITIL emphasis raises domain specificity, limiting cross-industry transfer moderately.
Mandatory five years experience, specific backup tooling and ITIL requirements make filters strict.
Design, implement, administer, and optimize enterprise backup environments using CommVault primarily, plus Azure Backup, Rubrik, Netbackup, Veeam, and Druva.
Troubleshoot and resolve complex backup issues, handle escalations, drive backup performance improvements, conduct backup audits, and maintain documentation.
Participate in incident, problem, and change management processes per ITIL standards; provide 24x7 on-call support; collaborate with cross-functional teams and vendors; and contribute to disaster recovery exercises.
Bachelor’s or Master’s degree in Computer Science, Information Science, or related field.
At least 5 years of hands-on experience managing various backup infrastructures and 5 years in IT infrastructure management.
Experience managing Azure and AWS native backup environments; certifications preferred but not mandatory.
Strong knowledge of ITIL processes with certification, experience in Windows and UNIX server administration, and familiarity with Service Management tools like ServiceNow or Remedy.
Experienced backup administrator with expertise in multiple enterprise backup solutions and cloud-native backups on AWS and Azure.
Proficient in ITIL-based incident, problem, and change management with ability to engage vendors and cross-functional teams effectively.
Practiced in process improvement and automation, comfortable with 24x7 rotational shifts and on-call support, and capable of driving backup performance enhancements.