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Strong employer brand, metro location, generalist production support title, and broad full-stack plus cloud skillset increase competition.
Technical production support and cloud/application skills are highly transferable across industries, so background sensitivity is low.
Explicit 2+ years plus mandatory hands-on Python/Django, Node/React and cloud tooling makes filtering moderately strict.
Maintain and improve performance and availability of Fidelity’s customer-facing transactional web applications ensuring high service levels.
Own and resolve high and low severity production support issues from diagnosis to coding fixes and final resolution.
Participate in on-call support rotation, proactively manage risks, and contribute to incident prevention, recovery procedures, and change management processes.
2+ years experience in Python and Django development or support.
Hands-on experience with Node.js (backend) and React.js (frontend).
Knowledge of at least one: AWS, Kubernetes, Terraform, or Cloud Foundry.
Basic understanding of Unix Operating System.
Experienced in production support environments with accountability for incident management and service restoration.
Comfortable working UK shift timings and participating in 24x7 on-call rotations.
Strong technical background in full stack web technologies and cloud/container platforms relevant to enterprise financial services.