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Tier-1 brand, metro location, mid-level generalist role with broad skills increases competition.
Requires deep retail banking, core banking and regulatory expertise making cross-industry transfer difficult.
Explicit years, mandatory retail banking domain skills, regulatory knowledge, and BRD/UAT requirements increase filter strictness.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery through rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to ensure efficiency, compliance, and customer satisfaction.
Lead documentation (BRD/FRD/SOPs), process mapping, UAT planning/execution, and implement process metrics for continuous improvement.
3–5 years of retail banking process consulting experience with exposure to Deposits, Lending, or Payments (cross-domain preferred).
Bachelor of Engineering, Master of Business Administration or equivalent postgraduate/professional degree.
Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback regulations.
Experience in BRD/FRD documentation, BPMN mapping, SOPs, and UAT execution.
Experience working with Core Banking systems (Finacle/Flexcube), LOS/LMS, and payment gateways/switches integration.
Proficient in stakeholder management, able to translate business needs into functional requirements.
Familiarity with process optimization methodologies like Lean/Six Sigma and strong command over Excel and PowerPoint for communication.