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Mid-level, generalist application support role in metro with common Azure/SQL skills and known enterprise brand.
Core Azure, SQL Server, IIS, and API troubleshooting skills are transferable across industries despite insurance preference.
Explicit 2–5 year requirement plus mandatory Azure, SQL Server and application support skills enforce strict screening.
Own end-to-end resolution of technical support tickets for Duck Creek applications, ensuring timely and quality closure.
Troubleshoot and investigate application issues, identifying root causes and collaborating with development and infrastructure teams for solutions and feature implementation.
Maintain and enhance support documentation and participate in continuous improvement to streamline operations and reduce backlog.
Bachelor's degree in Information Technology, Computer Science, or related field.
2-5 years experience in application support, IT operations, or similar technical support role.
Strong knowledge and hands-on experience with SQL Server (queries, schema understanding, replication troubleshooting).
Working knowledge of Azure core services, IIS, SSO/SAML, REST APIs, and diagnostics tools.
Experienced individual contributor comfortable working autonomously managing multiple support tickets in a fast-paced environment.
Background in troubleshooting complex enterprise SaaS applications with familiarity in insurance technology or similar industry software.
Proficient in diagnostic and debugging skills across application, database, and cloud infrastructure layers, with a focus on operational support and customer response.