Application Support Analyst II
Duck Creek Technologies (company site, opens in a new tab)2–5 yrsMumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end resolution of technical support tickets for Duck Creek applications, ensuring timely and quality closure.
- Troubleshoot and investigate application issues, identifying root causes and collaborating with development and infrastructure teams for solutions and feature implementation.
- Maintain and enhance support documentation and participate in continuous improvement to streamline operations and reduce backlog.
Minimum Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2-5 years experience in application support, IT operations, or similar technical support role.
- Strong knowledge and hands-on experience with SQL Server (queries, schema understanding, replication troubleshooting).
- Working knowledge of Azure core services, IIS, SSO/SAML, REST APIs, and diagnostics tools.
Ideal Candidate Profile
- Experienced individual contributor comfortable working autonomously managing multiple support tickets in a fast-paced environment.
- Background in troubleshooting complex enterprise SaaS applications with familiarity in insurance technology or similar industry software.
- Proficient in diagnostic and debugging skills across application, database, and cloud infrastructure layers, with a focus on operational support and customer response.