Supervisor -Team Lead (Supply Chain Operations)
Trane Technologies (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end logistics claims process for lost, damaged, or delayed shipments including investigation, documentation, resolution, and closure.
- Lead and develop claims team by assigning work, monitoring performance, coaching, and ensuring adherence to processes and service standards.
- Collaborate with internal and external stakeholders to resolve claims, improve operational efficiency, and enhance customer satisfaction.
Minimum Requirements
- Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
- 5–8 years of experience in logistics or claims management with 2–3 years in supervisory or team leadership role.
- Work location requirement: Monday to Thursday onsite in Bangalore, India; Friday remote work flexible.
- Must ensure compliance with company policies, transportation laws, insurance requirements, and regulatory standards in claims handling.
Ideal Candidate Profile
- Experienced leader with supervisory background in logistics claims or related operations managing end-to-end processes.
- Proficient in cross-functional collaboration with logistics, customer service, finance, operations, and external parties like carriers and insurance providers.
- Capable of using KPI monitoring, claims trend analysis, and process improvement to drive operational efficiency and customer satisfaction.