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Mid-level metro supply-chain supervisor with common skillset and title attracts high candidate competition.
Logistics and claims skills are transferable across industries but require supply-chain domain knowledge.
Explicit 5–8 years, supervisory requirement, and domain-specific claims experience enforce strict shortlisting.
Own end-to-end logistics claims process for lost, damaged, or delayed shipments including investigation, documentation, resolution, and closure.
Lead and develop claims team by assigning work, monitoring performance, coaching, and ensuring adherence to processes and service standards.
Collaborate with internal and external stakeholders to resolve claims, improve operational efficiency, and enhance customer satisfaction.
Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
5–8 years of experience in logistics or claims management with 2–3 years in supervisory or team leadership role.
Work location requirement: Monday to Thursday onsite in Bangalore, India; Friday remote work flexible.
Must ensure compliance with company policies, transportation laws, insurance requirements, and regulatory standards in claims handling.
Experienced leader with supervisory background in logistics claims or related operations managing end-to-end processes.
Proficient in cross-functional collaboration with logistics, customer service, finance, operations, and external parties like carriers and insurance providers.
Capable of using KPI monitoring, claims trend analysis, and process improvement to drive operational efficiency and customer satisfaction.