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Metro-based generalist cloud/infra ops role with broad skillset increases applicant competition.
Infrastructure and scheduling tool experience creates high domain specificity, limiting cross-industry transferability.
Moderate strictness due to required tools (Autosys/Control-M, ITIL, AD) but no explicit years.
Provide L1 and L2 server and IT service desk support including Windows service management and queue monitoring.
Handle code promotion and migration involving DLL and Class files with scheduling tools like Autosys, CA WLA, or BMC Control-M.
Support cloud-based IAAS infrastructure and manage incidents using ITIL-based ticketing tools.
Experience in desktop support with L1 and L2 server support on Windows environments.
Knowledge of ITIL framework and incident management using ITIL ticketing tools.
Hands-on experience with Autosys or either CA WLA or BMC Control-M for workload automation.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in supporting US-based customers via phone with strong verbal English communication skills.
Technical background with basic Java scripting knowledge and active directory management skills.
Familiarity with cloud infrastructure support and code migration processes within an IT operations context.