Specialist-Cloud & Infra Operations
Birlasoft (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 4–7.5 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L1 and L2 server and IT service desk support including Windows service management and queue monitoring.
- Handle code promotion and migration involving DLL and Class files with scheduling tools like Autosys, CA WLA, or BMC Control-M.
- Support cloud-based IAAS infrastructure and manage incidents using ITIL-based ticketing tools.
Minimum Requirements
- Experience in desktop support with L1 and L2 server support on Windows environments.
- Knowledge of ITIL framework and incident management using ITIL ticketing tools.
- Hands-on experience with Autosys or either CA WLA or BMC Control-M for workload automation.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in supporting US-based customers via phone with strong verbal English communication skills.
- Technical background with basic Java scripting knowledge and active directory management skills.
- Familiarity with cloud infrastructure support and code migration processes within an IT operations context.