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Strong employer brand, metro location, mid-level generalist role and broad skillset increase candidate competition.
Core IT support skills (OS, AD, MDM, M365) are highly transferable across industries, lowering background sensitivity.
Explicit 3-5 years requirement, mandatory AD/MDM skills and ITIL certification create strict shortlisting filters.
Serve as first point of contact for global IT support, troubleshooting and resolving macOS and Windows issues or escalating as needed.
Install, configure, and maintain computing devices, peripherals, mobile devices using MDM platforms, and video conferencing systems to ensure seamless IT operations.
Participate in shift-based support covering multiple time zones, collaborate with global IT teams, and develop documentation to improve service efficiency.
3-5 years hands-on IT support experience with macOS and Windows environments.
Experience with Active Directory, Azure Active Directory, TCP/IP networking, M365 administration, and Mobile Device Management tools like Intune or Kandji.
ITIL V4 Foundation certification required.
Work Experience Required: 3-5 years explicit in JD. Notice period: Not explicitly mentioned in the JD.
Experienced in supporting diverse IT environments in international and fast-paced workplaces with shift-based coverage.
Strong technical aptitude across operating systems, network troubleshooting, collaboration tools, and mobile device management.
Proven ability to communicate clearly and document solutions, working effectively within global multicultural teams.