IT Service Engineer
Celonis (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for global IT support, troubleshooting and resolving macOS and Windows issues or escalating as needed.
- Install, configure, and maintain computing devices, peripherals, mobile devices using MDM platforms, and video conferencing systems to ensure seamless IT operations.
- Participate in shift-based support covering multiple time zones, collaborate with global IT teams, and develop documentation to improve service efficiency.
Minimum Requirements
- 3-5 years hands-on IT support experience with macOS and Windows environments.
- Experience with Active Directory, Azure Active Directory, TCP/IP networking, M365 administration, and Mobile Device Management tools like Intune or Kandji.
- ITIL V4 Foundation certification required.
- Work Experience Required: 3-5 years explicit in JD. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in supporting diverse IT environments in international and fast-paced workplaces with shift-based coverage.
- Strong technical aptitude across operating systems, network troubleshooting, collaboration tools, and mobile device management.
- Proven ability to communicate clearly and document solutions, working effectively within global multicultural teams.