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Metro Bangalore, generalist senior IT support with broad required skills increases candidate competition.
Skills like AD, Intune, ServiceNow, and endpoint support are highly transferable across industries.
Many mandatory technical skills but no explicit years requirement.
Provide high-touch technical support and escalation for desktop, hardware, software, and application issues supporting Windows, Linux, and macOS environments in an enterprise setting.
Manage full lifecycle of IT equipment including planning, procurement, deployment, maintenance, and disposal, ensuring SLA and KPI compliance.
Contribute to strategic IT projects (hardware refresh, OS migrations, software rollouts), develop SOPs and user training, and collaborate with global IT and security teams.
Hands-on experience with Microsoft Windows, Linux, and macOS operating systems in an enterprise environment.
Experience administering Windows and Linux servers, user/device management via Active Directory, Group Policy, and Azure AD.
Proficiency with IT Service Management tools like ServiceNow or Jira; familiarity with Microsoft 365, Google Suite, and scripting (PowerShell, Python) for automation.
Work Experience Required: Not explicitly mentioned in the JD.
Technically skilled in IT desktop support, system administration, server management, and ITSM in multi-OS enterprise environments.
Experienced in managing IT projects, vendor evaluations, and aligning IT operations with finance processes (CAPEX/OPEX).
Able to handle high-stress situations with customer-first orientation and collaborate cross-functionally with global IT and security teams.