Manager, Operational Risk & Controls - Europe
Mastercard (company site, opens in a new tab)6–8 yrsPuneOn-siteDirect career pageEst. 18–28 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide independent second line of defense oversight for operational risk processes across technology and non-technology domains in Mastercard Europe.
- Drive consistent application of the Operational Risk & Controls (ORC) framework including risk identification, control evaluation, and ongoing risk monitoring for high operational risk processes.
- Support regulatory compliance with European requirements (SIPS, PISA, CROE) and facilitate interaction with regulators and internal governance committees.
Minimum Requirements
- 6-8 years of experience in operational risk, internal controls, or assurance within financial services or payments, covering both technology and business processes.
- Bachelor’s degree required; relevant certifications like CRISC, CISA, or CIA are a plus.
- Strong knowledge of ORC/ERM frameworks including RCSA, control evaluation, and risk registers.
- Fluency in English and experience with GRC tools such as OpenPages or Archer.
Ideal Candidate Profile
- Experienced in managing operational risk across both technology and non-technology areas with a focus on the payments or financial services sector.
- Proficient in interpreting and applying EU regulatory requirements into operational risk controls and remediation.
- Skilled in stakeholder management within complex matrix environments and producing clear, senior-audience focused risk reporting.