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Niche senior ServiceNow role with metro location and known enterprise brand, moderate competition.
Requires specialized ServiceNow platform expertise and certifications, limiting cross-industry transferability.
Mandatory ServiceNow certifications, seniority, and specific module/integration expertise impose strict shortlisting filters.
Lead end-to-end ServiceNow ITSM implementations, platform development, integrations, and AI-driven capabilities.
Design, develop, and maintain ServiceNow applications and solutions including CMDB, Discovery, HAM, SAM, and HRSD modules.
Provide technical leadership, mentor developers, conduct code reviews, and collaborate with stakeholders to deliver scalable, maintainable solutions.
Bachelor’s degree in Computer Science, IT, Engineering, or related field.
Minimum 10 years IT experience with at least 7 years hands-on ServiceNow development, administration, and implementation.
Mandatory certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – ITSM (CIS-ITSM).
Proven experience with REST APIs, SOAP Web Services, Integration Hub, AI-driven ServiceNow capabilities, and ITSM modules like CMDB, HAM, SAM, HRSD.
Experienced in leading complex, scalable ServiceNow ITSM platform projects with strong technical and leadership ownership.
Skilled in integrating multiple technologies via REST/SOAP APIs and developing AI-driven ServiceNow features.
Demonstrates expertise in mentoring teams and driving best practices aligned with platform standards and business goals.