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Common helpdesk role, 2+ years range, metro location, and broad skillset drive high competition.
Core IT support skills are broadly transferable across industries and employers.
Moderate filters: explicit 2+ years, ITIL/security knowledge, and ticketing tool experience required.
Provide technical support to global users via remote service desk/helpdesk, handling issues with OS, MS Office, email, hardware, and internet.
Diagnose and resolve technical problems, escalating complex issues to higher-level IT support following defined procedures.
Work night shifts to support users in the USA and other international locations.
Bachelor's degree in Engineering or Science required.
Minimum 2+ years of relevant experience in a Service Desk or desktop support role.
Familiarity with ITIL framework and information security concepts aligning with ISO 27001.
Experience managing IT devices (laptops, desktops, accessories) and knowledge of ticketing tools, preferably ServiceNow.
Experience working in global support environments with shift flexibility to cover night shifts for US users.
Strong verbal and written communication skills in English to interact with diverse users.
Ability to troubleshoot a broad range of technical issues independently with familiarity of ITIL processes.