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Strong employer brand, metro location, and mid-level requirement increase competition, but niche Japanese skills limit candidate pool.
Strong Japanese language and cultural expertise required, limiting cross-industry transferability.
Mandatory JLPT level and 5+ years experience enforce strict candidate filtering.
Serve as the primary point of contact for Japanese clients, managing communication and coordination across service lifecycle.
Translate and interpret Japanese to English and vice versa, supporting business communications and Japan-based project teams.
Handle 24x7 operations with rotating shifts, ensuring follow-through on customer requests, documentation, and status updates.
JLPT Japanese Language Proficiency Test at N2/N3 minimum; N1 preferred.
Minimum 5 years of experience with strong Japanese reading, writing, listening, and speaking skills.
Good English communication skills and understanding of Japanese business etiquette and culture.
Work from office during assigned day and night shifts including weekends; support 24x7 operational model.
Experienced in practical Japanese business communication, preferably with JLPT N1 certification.
Proven ability to manage non-technical, relationship-based customer interactions and coordinate cross-functional teams.
Comfortable working in a high-contact client service role supporting Japanese clients in a global technology services environment.