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Tier-1 brand, popular CSM title, metro location, and broad skillset make candidate competition high.
Role requires Salesforce-specific technical and CSM experience, limiting cross-industry transferability.
Mandatory Salesforce technical skills and specified AI/tool proficiencies increase screening rigidity.
Own the end-to-end customer success lifecycle for enterprise Salesforce customers under the Signature Success Plan, from onboarding through renewal and expansion.
Serve as primary customer contact to align business and technical objectives with Salesforce capabilities, addressing requests and concerns.
Lead cross-functional coordination with Product, Sales, Support, and Engineering teams to drive adoption, innovation, and revenue growth using AI-driven insights and tools.
Strong Salesforce technical expertise including Lightning, Apex, customization, and major releases.
Experience working in AMER time zone with availability for night shifts (approx. 5:30/6:30 PM to 2:30/3:30 AM IST).
Technical skills with databases, SQL, Windows/Linux Server, and security infrastructure.
Work Experience Required: Preferably 8+ years in Customer Success, SaaS, Technology Consulting, or Salesforce technical roles.
Experienced in managing complex Salesforce accounts with a technical and strategic lens, including prior roles like Technical Architect or Technical Account Manager.
Demonstrates ability to use AI first approach with Salesforce Einstein and Agentforce for customer health monitoring and engagement.
Proven success handling C-level stakeholder relationships and driving business value through consulting and technical expertise.