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Niche fund-administration specialization but metro location and recognized employer create moderate competition.
Role requires fund administration and regulatory experience, making skills less transferable across industries.
Regulatory, audit, AML and senior operational ownership imply strict domain experience and controls, increasing selection rigor.
Provide governance and oversight for global Investor Solutions operations from India GSC, ensuring policy adherence, operational controls, and audit readiness.
Lead operational excellence by managing risk, incident management, efficiency enhancements, and continuous capability development across teams.
Act as senior escalation point for client, investor, and regulatory issues; oversee client service delivery, audit coordination, and collaboration with global stakeholders to meet KPIs and SLAs.
Experience Required: Not explicitly mentioned in the JD.
Mandate to provide senior operational leadership and oversight in Investor Solutions or Transfer Agency environments.
Proven ability to manage client escalations, audit processes, and cross-jurisdictional stakeholder engagement.
Ability to ensure compliance with group policies, operational controls, and drive process improvements and automation adoption.
Experienced in global fund services operations with strong governance and risk management background.
Comfortable working across teams globally including client relationship management, product, technology and senior stakeholders.
Skilled in operational leadership roles requiring incident management, audit liaison, and proactive risk mitigation.