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Japanese-language requirement narrows pool, but mid-level cloud support in Bengaluru attracts many qualified applicants.
Technical cloud skills transfer across industries, but Japanese language and insurance context raise fit specificity.
Requires 5+ years, AWS/Kubernetes skills, and JLPT certification, making filters stringent.
Act as primary contact to research, address, and resolve customer support cases for Guidewire Cloud Platform, ensuring high customer satisfaction.
Document and maintain technical knowledge base including troubleshooting guides and runbooks to support issue resolution.
Collaborate with cross-functional teams to handle complex system integration and configuration issues, while maintaining strong customer relationships.
Bachelor's Degree in Computer Science or related field.
5+ years experience working directly with customers or internal partners; B2B software support experience preferred.
Hands-on experience with AWS, Docker, Linux, Kubernetes; knowledge of Bash scripts and Terraform is a plus.
Proficiency in Japanese language with JLPT certification and experience working with Japanese clients.
Experienced in supporting Java web applications in production and familiar with software development lifecycle and CI/CD tools like Jenkins or TeamCity.
Strong networking protocol knowledge (TCP/IP, HTTP, DNS, load balancing) and cloud architecture understanding.
Operates effectively in hybrid, cross-functional teams and demonstrates strong technical communication skills tailored to diverse audiences.