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Remote role, metro Bengaluru location, and a broad, generalist L1 product/security scope create high competition.
Role requires cybersecurity, SOC, and takedown experience, making cross-industry transferability limited.
Explicit 1-2 year requirement plus domain-specific SOC and takedown skills make shortlisting moderately strict.
Provide L1 technical support for CloudSEK products by troubleshooting customer issues and managing support tickets.
Monitor and manage brand protection activities including identifying phishing websites, fake domains, and coordinating takedown requests.
Perform initial triage of security alerts, monitor threats, document responses, and escalate incidents within a SOC environment.
1-2 years of experience in cybersecurity or related roles with some exposure to SOC, threat intelligence, or product support.
Bachelor's degree in Technology, Cybersecurity, or related field.
Ability to work rotational shifts covering EST and PST time zones for 24x7 operations (Remote work).
Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk) and familiarity with cybersecurity tools (e.g., VirusTotal, Whois, SIEM, OSINT).
Early to mid-career cybersecurity professional comfortable handling frontline product support, threat monitoring, and takedown operations.
Capable of working independently in a fast-paced environment supporting global customers, demonstrating operational discipline for shift work.
Interest or background in cyber threat detection, brand protection, phishing mitigation, and familiarity with scripting or automation to enhance threat detection efficiency.