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Tier-1 brand, mid-level generalist sales title, metro location, and broad applicant pool increase competition.
Requires SaaS and CRM/CX domain expertise and reseller-channel experience, reducing cross-industry transferability.
Explicit 3–6 years plus mandatory 2+ years SaaS selling, quota history, and domain expertise required.
Manage and nurture a portfolio of key reseller accounts to drive adoption of Freshworks suite and business growth.
Consistently meet or exceed quarterly revenue targets via upsell, cross-sell, and maintain a robust sales pipeline (4x quota).
Lead complex deal execution with multiple executive stakeholders and develop comprehensive Customer Success Plans to deliver measurable ROI.
3-6 years of overall sales experience, including at least 2+ years in SaaS or solution-based selling.
Demonstrated success expanding accounts within SMB and Mid-Market segments with consistent quota achievement.
Bachelor’s or Master’s degree preferred; a technical background or aptitude is highly advantageous.
Ability and willingness to work in shifts as required by the territory.
Experienced in strategic consultative selling with ability to build C-suite relationships and articulate business value.
Strong domain knowledge in CRM, EX, and CX technology landscapes relevant to SaaS platforms.
Operationally rigorous with project management skills and comfortable handling complex sales cycles remotely.