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Tier-1 brand, metro location, mid-level generalist devops role with broad skill requirements.
Core incident management skills transferable but financial/regulatory experience increases domain specificity.
Explicit 5+ years, ITIL/incident management and specific tooling requirements increase screening rigidity.
Lead Major Incident Management from identification through resolution, serving as Incident Commander for P1/P2 incidents.
Coordinate multi-disciplinary teams, vendors, and stakeholders during major incident bridge calls to rapidly restore services and ensure accountability.
Drive post-incident reviews, root cause analyses, and implement corrective/preventive actions to improve service stability and incident management processes.
5+ years of Systems Engineering, Technology Architecture, or equivalent experience.
Experience in Major Incident Management, Production Support, or IT Service Management with strong knowledge of ITIL Incident Management principles.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Work Experience Required: Minimum 5 years in relevant roles, experience in financial services or regulated environments preferred but not mandatory.
Experienced leader in managing high-impact, complex incident calls involving multiple technical domains and stakeholders in large-scale IT environments.
Strong executive communication skills with proven ability to provide timely, clear updates to senior leadership under pressure.
Operationally focused on continuous improvement of incident management processes and mentoring junior team members.